Supporter Care Advisor
With over 300 employees and around 6,000 volunteers the Blind Foundation is New Zealand’s leading provider of services and support to people who are blind or have low vision. One of New Zealand’s most trusted and iconic Not for Profit organisations, we need a Supporter Care Advisor to join us. You will help the organisation achieve our vision of a “life without limits” for New Zealanders who are blind or who have low vision.
This role is the first point of contact for Blind Foundation supporters and delivers an exceptional experience through engagement of the highest quality. This role will build relationships with our supporters and help to deliver long term income and engagement through the provision of excellent supporter care.
This role is responsible for helping with all enquiries, ensuring supporters feel valued and a key part of our work, reassuring concerns and complaints. This will be through warm and empathetic direct communication via a variety of channels including inbound and outbound calls, post, handwritten notes, email and social media.
What we are looking for:
Excellent customer/supporter service skills with experience working in a customer facing environment
High degree of empathy with warm and friendly people skills and the ability to remain calm when under pressure and/or dealing with complaints and difficult interactions.
Fluent English with strong written and verbal communication skills, including a persuasive telephone manner, excellent listening skills and the ability to build rapport on the phone
Excellent organisational skills and the ability to prioritise own workload
Self-motivated with the ability to take initiative, ownership and responsibility for own areas of work
Attention to detail with the ability to quality check own work
Enthusiastic, positive and a great team player
Experience in a front-line supporter/customer care role in a similar supporter/customer service environment
Outbound Call Centre experience meeting targets
Empathy with blindness and low vision
Become an ambassador for the Blind Foundation! Our staff take an active interest and participate in fundraising and volunteer opportunities.
If you believe you have what we are looking for, we would love to hear from you! Please submit a formal application below through our Careers Portal, where you can also view the position description. If you have any questions please contact our Recruitment Team on 09 355 6992.
Applications close on Thursday 30 August 2018.
The Blind Foundation welcomes diversity in the workplace and encourages suitably qualified people who are blind or who have low vision to apply for roles within the organisation.
Job no: SCAAug18
Location: Auckland, Awhina House, Parnell
Closing Date: Applications close on Thursday 30 August 2018.