Salesforce and IT Technical Support Professional


With over 300 employees and around 6,000 volunteers the Blind Foundation is New Zealand’s leading provider of services and support to people who are blind or have low vision. One of New Zealand’s most trusted and iconic Not for Profit organisations, we need a Salesforce and IT Technical Support Professional to join us. You will help the organisation achieve our vision of a “life without limits” for New Zealanders who are blind or who have low vision.

We are currently seeking to employ an experienced Salesforce and IT Technical Support Professional to be based in our Awhina House, Auckland office. This is a full time (37.5 hours per week) position, that sits within our Information Technology team.

Purpose of the role.

  • To provide front line support for all Salesforce questions, queries and faults within the business including the day to day technical Help Desk support of Salesforce.

  • Assist in the support, operation, design and development of new Salesforce related project solutions and enhancements.

  • Provide exceptional customer service, excellent listener, and ensure Service Desk and technical support is always maintained at the highest level.

  • This role will require you to have outstanding work ethic with the technical skills to match.

  • You will have to be self-managing, motivated, dynamic and have had proven experience working with Salesforce.

  • Help with basic IT related tasks such as Equipment Provisioning, Deployment, Support and Relocation.

     What we are looking for:

  • At least two years’ experience with Salesforce and support of end users from an IT Help Desk background.
  • A relevant IT qualification or 2 years equivalent experience in a similar or relevant IT Support role.
  • General IT knowledge within a business environment (knowledge of Users, Profiles, Printers, Cellular & IP Phones, Networks)

 

Become part of a friendly, supportive, collaborative team that works together. Comprehensive induction, on-going training and professional development will be provided.

We also offer a varied, interesting and challenging role within a progressive, professional and respected organisation.

Become an ambassador for the Blind Foundation!  Our staff take an active interest and participate in fundraising and volunteer opportunities.

If you believe you have what we are looking for, we would love to hear from you! Please submit a formal application below through our Careers Portal, where you can also view the position description. If you have any questions please contact our Recruitment Team on 09 355 6992.

Applications close Friday 28th September 2018.

The Blind Foundation welcomes diversity in the workplace and encourages suitably qualified people who are blind or who have low vision to apply for roles within the organisation.

Permanent/Full time

Job no: SITAug18

Location: Auckland, Awhina House, Parnell

Closing Date: Applications close Friday 28th September 2018.